Initial Provider Responses to COVID-19

Survey Results & Analysis

 

To better understand the impact of COVID-19 on rural clinics and hospitals, Azalea Health surveyed the organization’s more than 800 providers. Of those surveyed, 42% have seen a
significant drop in patient utilization because of the virus.

Workflow changes and lower patient volumes top the list of areas impacted because of COVID-19. And the majority of providers are making investments in telehealth and patient communication to ensure
consistency in care delivery during mandatory shelter-in-place orders and concerns over virus exposure for older patients.

Survey Results:

 

To better understand the impact of regulatory changes, restrictions on movement, and approaches to minimizing COVID-19 exposure for at-risk populations, Azalea Health surveyed more than 800 providers in mid March to identify:

  • The major functional areas impacted by COVID-19
  • The operational areas impacted by COVID-19
  • Which areas these providers are prioritizing in response to the pandemic

Responses were segmented across ambulatory, inpatient, and RHCs. RHCs were called out specifically because of the differences in response and qualification under the proposed and implemented regulatory changes.

Functional Impacts


Providers were asked to rank-order the functional areas most impacted by COVID-19.

These included:

  • Practice Management and Revenue Cycle Management (PM/RCM): which
    comprises billing, revenue, administration, and business operations
  • Clinical Delivery: which comprises clinical workflow, patient care delivery,
    medication, and labs
  • Patient Engagement and Utilization (PE/U): which comprises patient volumes,
    communications, and outreach

Across all provider types, PE/U had the greatest impact related to COVID-19. Of those who responded, 44% identified PE/U. Clinical Delivery was cited by 29% of respondents; 18% identified PM/RCM as being impacted the most.

Survey Results:

 

To better understand the impact of regulatory changes, restrictions on movement, and approaches to minimizing COVID-19 exposure for at-risk populations, Azalea Health surveyed more than 800 providers in mid March to identify:

  • The major functional areas impacted by COVID-19
  • The operational areas impacted by COVID-19
  • Which areas these providers are prioritizing in response to the pandemic

Responses were segmented across ambulatory, inpatient, and RHCs. RHCs were called out specifically because of the differences in response and qualification under the proposed and implemented regulatory changes.

Functional Impacts


Providers were asked to rank-order the functional areas most impacted by COVID-19.

These included:

  • Practice Management and Revenue Cycle Management (PM/RCM): which
    comprises billing, revenue, administration, and business operations
  • Clinical Delivery: which comprises clinical workflow, patient care delivery,
    medication, and labs
  • Patient Engagement and Utilization (PE/U): which comprises patient volumes,
    communications, and outreach

Across all provider types, PE/U had the greatest impact related to COVID-19. Of those who responded, 44% identified PE/U. Clinical Delivery was cited by 29% of respondents; 18% identified PM/RCM as being impacted the most.

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